British Airways is celebrating being named Best Family Friendly Airline* by toy company Play Like Mum. It compared 20 international airlines, looking at how easy they make the travel experience for families.
As well as sitting families together for free, British Airways was praised for offering families pre-boarding, giving children their own free checked luggage allowance, plus a free allowance for a pushchair and car seat, complimentary special kids meals on longer flights, special children’s in-flight entertainment and free carrycots and baby seats on board flights.
To help further ease the stress of family travel, this summer British Airways introduced a permanent family check-in zone and security lane at the its hub at Heathrow Terminal 5, which has so far been enjoyed by 150,000 customers.
Tom Stevens, British Airways’ Head of Customer at Heathrow, said: “We know how daunting the experience of flying with children can be, and all the extra stress that comes with it. We’re delighted with the great feedback we’ve been hearing from families who are really pleased with the changes we’ve made to make their journeys more exciting and less stressful from start to finish.”
British Airways has been handing out water and ice-creams, storybooks and cartoon boarding passes to children in the family zone to get their holiday off to an extra special start.